dispatched Monday to Friday only (except Bank / public holidays). Orders
received before 1pm are usually packed and dispatched the same day (size /
For delivery within the United Kingdom:
PLEASE ALLOW UP TO
10 DAYS FOR DELIVERY.
for delivery to addresses within the UK (including Northern Ireland, the Hebrides, Orkney
Islands, Shetland Islands, Isles of Scilly and Channel Islands) are
normally dispatched within 1 working day of receipt of the order.
You can choose from delivery by:-
Mail 48™ parcels
-up to a weight limit of 2kg. (Heavier items are sent by Royal Mail 24™ parcel.) Items are NOT tracked. Delivery aim is 2 - 3 working days, but the length of time for delivery is NOT
Mail 24™ parcels
- up to a weight limit of 20kg. Items are NOT tracked. Delivery aim is the
next working day, but the length of time for delivery is NOT
- up to a weight limit of 15kg. Normally using myHermes couriers. Please
note that additional charges may apply for budget courier delivery to the Isle
of Man, the Hebrides, or Orkney and Shetland. Not available to the Channel
Islands. All items are tracked as they progress through the courier's delivery
system, and a signature is required on delivery. The delivery aim is around
4-5 working days, but the length of time
for delivery is NOT guaranteed.
courier delivery -
up to a weight limit of 20kg. (We
will select the most appropriate courier in each case - usually either
TNT, CityLink or Yodel.) Please
note that additional charges may apply for courier delivery to the Channel Islands, Isle
of Man, the Hebrides, or Orkney and Shetland.
All items are tracked as they progress through the courier's delivery
system, and a signature is usually required on delivery. The delivery aim is around 3-4 working days, but the length of time
for delivery is NOT guaranteed.
DELIVERY (NEXT DAY) WITHIN THE UNITED KINGDOM -
up to a weight limit of 10kg.
you need to guarantee that your order will be delivered quickly, you can choose the
Mail's Special Delivery
option in the shopping basket. This guarantees delivery before 1pm on the
working day following posting (excluding weekends and Bank Holidays) - and we will always try our best to post orders
received before noon, Monday - Friday, the same day. Special Delivery
packages include compensation up to a value of £500 in the event of their
loss. A signature is required upon delivery.
|TOTAL ORDER WEIGHT||POSTAGE & PACKING: ROYAL MAIL 48™ PARCEL||POSTAGE & PACKING: ROYAL MAIL 24™ PARCEL||POSTAGE & PACKING: ROYAL MAIL SPECIAL DELIVERY||POSTAGE
STANDARD COURIER SERVICE
|0 - 100g||£2.99||£3.75||£7.49||£4.99||£12.99|
|101 - 500g||£2.99||£3.75||£7.99||£4.99||£12.99|
|501 - 1000g||£2.99||£3.75||£9.25||£4.99||£12.99|
|1001 - 1250g||£3.49||£3.99||£10.99||£4.99||£12.99|
|1251 - 1500g||£3.69||£4.39||£10.99||£4.99||£12.99|
|1501 - 1750g||£3.69||£4.69||£10.99||£6.99||£12.99|
|1751 - 2000g||£3.69||£4.99||£10.99||£6.99||£12.99|
|2001 - 5000g||N/A||£15.99||£29.99||£8.99||£12.99|
|5001 - 10000g||N/A||£24.99||£29.99||£9.99||£13.99|
calculated and added automatically by the shopping basket.)
delivery outside the United Kingdom:
PLEASE ALLOW UP TO
28 DAYS FOR DELIVERY Orders
for delivery to addresses within Europe, the USA and the rest of the world
are normally dispatched within 1 working day of receipt of order by Royal
Mail's International Standard service (previously known as Airmail).
note that Royal Mail's International Standard service is NOT trackable. (Surface
mail delivery is not available as an option due to its unreliability.)
for International Standard delivery are calculated and added
automatically by the shopping basket.
|TOTAL ORDER WEIGHT||INTERNATIONAL
STANDARD TO EUROPE
(see list of countries below)
STANDARD TO REST OF WORLD
(ALL other countries not listed as Europe)
|Up to 250g||£4.75||£5.99|
|251g - 500g||£6.35||£8.99|
|501g - 750g||£7.99||£12.25|
|751g - 1000g||£9.60||£16.74|
|1001g - 1250g||£11.22||£19.20|
|1251g - 1500g||£12.84||£21.60|
|1501g - 1750g||£14.46||£25.20|
|1751g - 2000g||£16.08||£28.80|
|* Please contact us for special courier rates which apply for packages over 2kg to destinations outside the UK. *|
We are not responsible for any Customs / import duty or other local taxes payable on your order in the destination country. Any such charges are your responsibility as the buyer.
DELAYED OR LOST
ORDERS: Royal Mail and
the courier services are usually very efficient, but they can have occasional
problems... if so, we apologise on their behalf.
items dispatched via Royal Mail:
an order is posted, its fate is out of our control. As
a first course of action, after 10 days have elapsed since the package
was posted, please advise us by email, and check with your local Royal Mail delivery office to see
if they're holding the package there for you... the usual cause of a package
being delayed is that they have tried to deliver it, found nobody home, and
forgotten to leave a card advising you of that fact. (You could also try
checking with your neighbours - it may have been left with them.)
You can find contact details for your local delivery office by calling Royal Mail's customer service line on 08457 740 740, or by enquiring at your local Post Office. Please note that the delivery office will only hold undelivered mail for 3 weeks - after that time it will be returned to us.
If the package
still isn't forthcoming after another 21 days, please let
us know and we'll claim compensation for it as lost, and arrange to send you
a replacement or refund.
items dispatched via Royal Mail or courier: Please
contact us and we will track the
package on your behalf.
Incense Man is part of Incense Online Ltd. Registered in England & Wales, company no. 4688379. Registered office: 1 White Close, Bradpole, Bridport, DT6 3HL