FAQ

Ordering is simple! You can find all the details on our Ordering page, where we walk you through the process step by step.

Can I get in touch with you?

Of course! We’re always happy to help. Whether you have a question, need product advice, or just want to chat about incense, you can call or email us — you’ll find all our contact details here.

Can I pay by credit card over the phone?

Yes, you can. We offer several payment options, including secure telephone payments. You can find more details on our Ordering page.

How do I burn incense sticks?

Light the tip of the incense stick until it catches flame.
Blow out the flame once the tip starts glowing.
Place the stick in a suitable holder, on a stable, heat-resistant surface, away from flammable materials.
Now sit back, relax, and enjoy the fragrance!

What’s the best way to burn incense cones?

Burning incense cones is very similar to burning sticks:

Light the pointed end of the cone.
Blow out the flame when the tip is glowing.
Place the cone on a heat-resistant holder, on a stable surface, away from anything flammable.
It’s normal for a small piece of the cone (1–2mm) to remain unburnt at the base — that’s just how they’re made!

Any tips for burning incense logs?

Incense logs, like Chandan Dhoop, are a bit trickier to light due to their larger surface area. Here’s what works best:

Use a candle flame or cigarette lighter (matches can burn your fingers!).
Light the end of the log and blow out the flame when the tip is glowing.
You might need to repeat the lighting and blowing out process a few times until the entire surface glows evenly.
Place the log on a heatproof surface — many logs come with a small metal disk, but remember, it will get hot. An old saucer or a ceramic tile works perfectly.

How do I burn incense coils properly?

Incense coils need to be suspended in the air to burn all the way through — if they touch a surface, they may go out.
Some coils come with a holder, which include a metal bird-shaped stand.

Twist the metal base 90 degrees to form four feet, so it stands upright (be careful — the metal can be sharp!).

Hang the incense coil from the bird’s beak, suspending it in the air.

Light the outer end of the coil, blow out the flame once it glows, and let the fragrance fill your space.

If you’re unsure, feel free to reach out — we’re always here to help you get the most out of your incense experience!

What holder should I use for Tibetan or Nepalese incense?

Tibetan and Nepalese incense sticks are thicker and don’t have a bamboo core, so they won’t fit standard incense holders. But don’t worry — we’ve got you covered!

We stock holders designed specifically for Tibetan and Nepalese incense, including large carved wooden dishes and sturdy wooden stands.

If you already have a wooden holder you love, you can easily modify it:

Widen the hole with a metal skewer or a small drill so the stick fits snugly. Or use a smokebox with a layer of dry sand in the ash-catching groove. Light one or both ends of the incense, then lay it gently on the sand to burn.

Another option is to fill a small pot with fine, dry sand and stand the incense upright to burn.

What do I need to burn incense granules?
Incense granules, made from dried and ground tree resins, don’t burn on their own — they need a heat source to release their fragrance.

Here’s what you’ll need:

Charcoal tablets (we stock ones that light easily, even with a match).
A heat-resistant holder like a terracotta dish.
Optional starter pack with everything you need to try burning resins.
Light the charcoal, place it in the holder, and sprinkle the granules on top — the heat will release their rich, natural aroma.

My Laxmi Dhoop keeps going out - what can I do?

Laxmi Dhoop is a soft incense made with gum benzoin, which can be tricky to keep alight. But with a little patience, you’ll get it burning beautifully!

Here’s what works best:

Burn it in stick form or shape it into a thin cone.

Light the tip and let it burn for about 30 seconds before blowing it out. This builds enough heat to keep it going.

Be aware: Laxmi Dhoop can burn with a sooty flame, which might leave floating specks of ash. To avoid this:

Light it outdoors, then bring it inside once the flame is out. Or break it into small pellets and burn them on a charcoal tablet (like you would with granules).

What’s the difference between agarbathi and dhoop incense?

Agarbathi (or agarbatti) means incense sticks with a bamboo or wooden core — like Nag Champa.

Dhoop refers to any incense without a stick, like cones, coils, or soft gummy incense (like Laxmi Dhoop).

If you’re ever unsure, just reach out — we love helping people get the most out of their incense experience!

How to Light and Use Charcoal Tablets for Incense ?

Charcoal tablets are perfect for burning resins, loose herbs, and powdered incense. They provide a steady heat source, letting the incense slowly release its fragrance.

Here’s a simple step-by-step guide to get you started!

What You’ll Need:
Charcoal tablets (quick-lighting ones are easiest to use).
A heat-resistant holder (like a terracotta dish, brass burner, or censer).
Tongs (for handling the charcoal safely).
Sand or ash (optional, to insulate the holder).
Your favorite resin or loose incense.

Step 1: Prepare Your Holder
Place your heat-resistant holder on a stable surface.
For extra safety, add a layer of sand or ash to help absorb heat.

Step 2: Light the Charcoal Tablet
Hold the charcoal with tongs to avoid burns.
Use a lighter or match to ignite one side of the tablet.
You’ll see sparks as it starts to light — that’s normal!

Step 3: Let the Charcoal Heat Up
Place the tablet in the holder.
Wait 2-3 minutes for it to turn grayish-white — that means it’s ready.

Step 4: Add Your Incense
Sprinkle a small amount of resin, herbs, or powder on top of the tablet.
The incense will slowly smoke and release its aroma.

Step 5: Enjoy & Stay Safe

Burn in a well-ventilated area and never leave burning charcoal unattended.
When you’re done, let the charcoal cool completely before disposing of it.