Our Commitment to You
Service, Sustainability, and Soulful Products
At Incense Man, customer service isn’t just a promise — it’s the heart of everything we do. Every interaction is an opportunity to connect, support, and share our passion for incense and crystals. We know that mistakes can happen (we’re only human!), but what truly matters is how we respond. If something goes wrong, please judge us by our dedication, speed, and willingness to make it right.
Your Trusted Specialists in Indian Incense and Ethically Sourced Crystals
Founded in 2003, Incense Man was born from a genuine love of incense. Long before we started the business, we were "listening to incense" in our own home, appreciating the way scent can transform a space and lift the spirit. That same passion drives us today, and we’re always eager to share our knowledge and help you find the perfect fragrance or crystal for your needs.
We’re especially proud to offer a thoughtfully curated collection of ethically sourced crystals. We work closely with trusted suppliers to ensure our crystals are responsibly mined and handled with care, so you can shop with confidence, knowing your purchase supports fair and sustainable practices.
Quality You Can Trust — Products from Leading Suppliers
We carefully source our products from some of the most renowned incense makers in India, Nepal, and Tibet. These artisans bring decades of expertise to their craft, creating incense that reflects a rich heritage of spiritual and sensory experience. Our collection includes iconic brands, timeless favorites, and hidden gems — plus a wide range of accessories like incense holders and burners to complete your ritual.
Wide Range, Always in Stock
We know how important it is to find your favorite products when you need them, so we maintain a large and diverse stock right here in the UK. By holding a deep range of products across various price points, we ensure you’ll always have plenty of choice, whether you’re searching for a daily burner or a rare treasure.
Fast, Careful, and Eco-Friendly Dispatch
We take great care in packing your orders, especially fragile incense products, to make sure they arrive in perfect condition. Orders placed before 12 noon (Mon-Fri) are dispatched the same day, and we offer free UK shipping on orders over £20 via Royal Mail 2nd Class (with next-day delivery available for an extra fee).
We’re also deeply committed to sustainability. We’ve switched to recyclable packaging, using mostly cardboard and paper, and we’ve stopped purchasing bubble wrap and plastic fillers. If you ever find plastic packaging in your order, rest assured — it’s been reused from shipments we’ve received, giving those materials a second life.
Secure, Stress-Free Shopping
Your security is just as important as your satisfaction. Our website uses SSL encryption (look for the padlock in your browser bar), meaning your personal information is protected every step of the way. We run on Shopify’s secure platform, so you can shop with peace of mind, knowing your transactions are safe and backed by industry-leading protection.
We’re Here for You
Whether you’re discovering incense for the first time or have been a lifelong lover of fragrance, we’re honored to be part of your journey. If you have any questions, need recommendations, or just want to chat about incense, crystals, or spiritual practices — please don’t hesitate to call or email us.
Thank you for choosing Incense Man and for supporting our small, family-run business. We’re truly grateful for every order and every customer.
Light and Love,
The Incense Man Team